Insight Teleservices provides a
comprehensive and best-in-class suite of value-based solutions that
are built upon its strong process, domain and people management
expertise. To effectively deliver excellent quality of support
service we strongly believe in having the right processes in place.
We start with analyzing customer queries and creating standard
answers needed for all forms of support, including Emails, Web-chats
and Telephone. We ensure that the end customer receives a crisp and
accurate response that meets the highest standards of style, tone,
spelling and grammar. We continuously update the knowledge bases
ensuring information provided to customers is always accurate and
updated.
Insight Teleservices offers the best voice interaction facility,
ensuring every call will be answered, every time, on time. Customers
can speak directly to agents through a pool of dedicated numbers and
have their queries resolved effectively. The Predictive Dialer can
be programmed to route captured calls in a variety of ways,
depending on the routing rules that are written into the Automatic
Call Distributor. We also provide direct dedicated T-1 phone lines
to ensure instant response and avoid delay in line transfer.
