Quality Promise:
Quality is our prime importance. We believe in sustained quality as a critical factor for our continued success and growth and as a clear differentiator of our capabilities. Our consistent focus on quality benchmarks enable us to isolate weak links and assist in identifying ways and means of improving our processes and adopt best practices.

  Our quality policy is aimed at accomplishing high standards of service by:

  1. Effectively maintaining a Quality Management System.
  2. Continually improving upon its processes and tools.
  3. Training and Development of every member of the organization.
  4. Deploying the most appropriate technology and infrastructure.

 
Tactics:
We follow a structured approach with a definite roadmap, which helps us initiate services on time. Which involves aggregation and understanding of the client's processes to be outsourced and articulating the risk around these processes. The next step is to set clear timelines around the outsourcing initiative and identify the most appropriate delivery model that’s quick, transparent & accessible to every kind of customer across all platforms.

   

Training:
Detailed documentations on the products and processes are handed out to each agent before the start of the training program. During training program every agent is comprehensively trained & made aware of the client's business process and expected deliverables. Detailed discussions are held within the group to identify different ways of enhancing client's business.
 

Evaluation:
Our objective is to enable our customers in moving up the risk-reward curve by providing them the benefits of outsourcing while effectively managing and minimizing risks. We offer a ready infrastructure comprising of facilities, connectivity, technology, Client access and human resources, which can be leveraged by our clients without having to make capital investments.

Our focus is on building long and meaningful relationships with our clients, and we view ourselves as a strategic extension of their capacity and not as an external agency. Our aim is to raise customer service to a level that it enables our clients to gain a sustainable competitive advantage.

.

 

  

                                                                                           

Home :: About Us :: Practices :: Services :: Infrastructure :: Contacts

Insight Teleservices, Inc
Corporate Office
17117 West Nine Mile Road Suite # 800
Southfield . MI . 48075